Latest post of the previous page:
160916 Computer Tech Support Scam
**This message is being sent on behalf of Suffolk Trading Standards**
We received details this week of a resident in Suffolk who lost £3000 after being duped by bogus tech support callers.
Working from home on her work laptop, the victim allowed the scammer remote access which provided the scammer with access to her personal financial details.
This incident has not only highlighted the scam, but has also shown that the scam has wider implications. The victim's workplace now has to investigate as to whether the scammer was able to access any of the company's information.
How the Scam Works
The caller will tell you that your computer has been sending error messages or that it has a virus. They may mention problems with your internet connection or your phone line and say this has affected your computer's recent performance. They may claim that your broadband connection has been hacked.
The caller will request remote access to your computer to ‘find out what the problem is’.
The scammer may try to talk you into buying unnecessary software or a service to ‘fix’ the computer, or they may ask you for your personal details and your bank or credit card details. You shouldn't be asked to pay for viruses to be cleared from your computer, or to fix any issues over the phone.
More scammers are calling people trying to gain remote access to their computer to steal personal information. A common tool scammers use to log into your computer is 'TeamViewer'.
It is important to never check your account balance while a third party has remote access to your computer as it is possible they can see what is being displayed on your screen.
If you are called, don’t give them any details and hang up.
Report the call
To help tackle these calls report any such incidents to Action Fraud. If you can, supply the name of the company (or at least, who they claimed to be), plus – if possible – the phone number they called you from.
Action Fraud - Tel: 0300 123 2040
http://www.actionfraud.police.uk/report_fraud
If you’ve been a victim
If you’re worried that you’ve granted access to your PC or given your bank details to an unsolicited caller, it’s important to take some key steps. Contact Action Fraud and seek a crime reference number to help you pursue any lost funds from your bank. Alert your bank to what has happened, and to be extra safe, run an up-to-date security scan