Tablet Touch Screen.

[Dave]

About three weeks ago I purchased a Samsung Galaxy Tablet or Galaxy Tab A 2016 as the device information calls it. I've had nothing but problems with it since, mainly with the touch screen. Sometimes I'll tap a link and it works, other times I can tap all day and get nowhere. As an example, submitting a post on this site works when it feels like it. I give up and use my laptop touch screen and hey presto, it works. Trying to copy and paste is a nightmare, I've got it to work a couple of times at most. I decided to take it back on Sunday and when I was trying to show my wife the problems it worked perfectly so I gave it another chance, more fool me. After looking at several sites about these problems and seeing all sorts of long winded advice one of them suggested trying the restart icon. This worked for a time but it soon reverted to the problems. Are all tablets this much trouble or is it just Samsungs or even just the model I have? I have about a week left of the thirty days warranty so it goes back tomorrow, if anyone has a magic solution before that I'd like to know, please. Once it disappears into the black hole that is PC Worlds workshop I shan't see it for a month of Sundays.

[funkychick]

I use an iPad Dave had it bought for me by my three kids two birthdays ago and I can honestly say it s been a dream I very rarely open my laptop now as I just use it all the time the only thing I can't do on it is use my scanner with it as they re not compatible so have to open my laptop if I want to scan anything I don't know anyone with a Galaxy so can't comment on that part of your post

[SL-Dave]

I have a Galaxy Tab 2. I would suggest trying to clean the screen to make sure nothing dodgy is registering. Failing that, try switching the tablet off, waiting a few minutes then switching on again; this is not the same as a restart. Finally, you could try resetting back to factory settings. If none of these work, take it back to the shop telling them there is an intermittent fault, and you would like a replacement. Just to point out if you only bought it 3 weeks ago, the 4 week/1 month you are referring to is only the no-fault refund policy. Faults in devices are covered by manufacturers warranty for 2 years; the first 6 months of that it is the job of the shop to prove there 'isnt' a fault, afterwards it is your duty to prove there 'is' a fault.

[boatbuilder]

Apart from the touch screen iPhone which has never been a problem I use a Fire HD Tablet and have only ever had one problem about a month or two back when I was typing replies to messages on here and for some reason the screen keyboard suddenly stopped accepting any inputs. It corrected itself for a while by re-booting but happened again soon after. I then did a 'return to factory settings' and that seems to have resolved the issue as there have been no problems since. I just hope I'm not speaking too soon.

[Dave]

Many thanks to you all for the advice, I tried resetting the factory settings and everything seems to be okay now. I wish I'd asked for your help earlier, it would have saved a lot of time and effort. I now don't have to spend best part of tomorrow morning at PC World. Thanks again.

[boatbuilder]

You're welcome Dave.

[morty1753]

I use an iPad Dave had it bought for me by my three kids two birthdays ago and I can honestly say it s been a dream I very rarely open my laptop now as I just use it all the time the only thing I can't do on it is use my scanner with it as they re not compatible so have to open my laptop if I want to scan anything I don't know anyone with a Galaxy so can't comment on that part of your post

FC Have you tried tiny scanner on your IPad. I use it on my iPhone and it is a godsend when I need to scan and save documents.

[boatbuilder]

I've just had a look at that app Morty and it is very useful with lots of options, even the free version. Thanks for the details, hopefully FC will also find it useful. If I needed a copy of a document when I wasn't at home where I have access to my printer/scanner I'd just take a picture of it with the phone but this will prove to be more useful in future.
https://itunes.apple.com/us/app/tiny-sc ... 63753?mt=8